Official fees intended for government authorities are typically non-refundable once paid or submitted to the authority.
PrimeDocs service fees may be reviewed for refund only where assistance work has not substantially commenced, subject to assessment. Payment provider charges may not be recoverable.
To request a refund review, contact support with your application number and reason. Approved refunds, if any, are processed according to the original payment method where possible.
PrimeDocs Ghana is an independent documentation assistance and application-support service. PrimeDocs Ghana is not a government agency and does not independently issue passports, certificates, licences, Ghana Cards or other official documents. All official applications are reviewed, approved, processed and issued by the appropriate government authorities. Processing times are estimates and may change based on verification requirements, system availability and the issuing authority.
PrimeDocs Ghana is an independent documentation assistance and application-support service. PrimeDocs Ghana is not a government agency and does not independently issue passports, certificates, licences, Ghana Cards or other official documents. All official applications are reviewed, approved, processed and issued by the appropriate government authorities. Processing times are estimates and may change based on verification requirements, system availability and the issuing authority.